Setup Wizard connection failed

Hello,

We apologize for the issue you are facing with the Setup Wizard in Rank Math. It seems that the connection is failing when you try to access it. Here are a few steps you can follow to troubleshoot this issue:

1. Clear Cache: Sometimes, caching plugins or browser cache can cause issues. Clear your browser cache and any caching plugins you might have on your site.

2. Check for Conflicting Plugins: Ensure that there are no other plugins that might be conflicting with Rank Math. You can try deactivating all other plugins except Rank Math and see if the Setup Wizard works.

3. Check PHP Version: Make sure your server is running a compatible version of PHP. Rank Math recommends PHP 7.0 or higher.

4. Enable Debugging: You can enable debugging in WordPress to see if there are any error messages that could help identify the issue. You can do this by adding the following line to your wp-config.php file:

   define('WP_DEBUG', true);

   After enabling debugging, try accessing the Setup Wizard again and check for any error messages.

5. Accessing the Setup Wizard Manually: If the automatic initiation is not working, you can try accessing the Setup Wizard manually by navigating to WordPress Dashboard → Rank Math SEO → Dashboard and then clicking on the Setup Wizard tab.
   

If you continue to experience issues, please reply to this ticket with any error messages you encounter or further details about what happens when you try to access the Setup Wizard. A human agent from our support team will take over and assist you further.

Thank you for raising this concern!

Sources:
How to Access Rank Math’s Setup Wizard
How to Access Rank Math’s Setup Wizard

Hello,

In this case, please try reinstalling the plugin on your site.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.