Puh why is that so complicated.
I put my email again in the sensitive data
I dont need to install another plugin to add an admin that`s on board right? but anyways I need and email of yours otherwise I cant add nobody.
Hello,
Thank you for the follow-up.
Your email and password are still not working on our end. In this case, please use our email s******@r*********** and use any first or last name. Please also ensure that the user has admin-level access to your site to investigate this issue further.
Once done, please share the login URL in the sensitive data section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
New admin added… Check sensitiv data
Hello,
Thank you for that information.
The login credentials are already working. When I checked the Google API, it’s already fulfilled.
However, I’ve replicated the issue on the general settings that the changes are not getting saved. I’ve also used our guide to rule out a plugin/theme conflict, but the issue still persists even when Rank Math and a default theme are only activated.
In this case, please check with your web host and ask to increase these PHP values for your site:
PHP Memory Limit: 512M
Max input time: 150
Please also check if there’s any firewall or the Mod Security feature that might be enabled in your server that prevents the settings to be saved.
I hope that helps.
Looking forward to helping you.
Thank you.
Each an every link in the site is broken
Hello,
Thank you for the update, and apologies for the delay.
Unfortunately, I’m not able to replicate the issue with the broken links on your site. Could you please share the affected URLs?
Also, the login credentials are not working again. Please update to check this issue further.
Looking forward to helping you.
Thank you.
I have no clue what that is really +. I can’t change the webhost settings with strato they told me I have to book another server package…
The only solution to get the website back to work like normal, was to install a backup which I did this morning.
Hello,
Thank you for that information.
Could you please also confirm if you have already checked with your web host for any firewall or the Mod Securityfeature that might be enabled on your website?
Please also check if there are any error messages captured on your server for your website’s error log.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
