Settings not saving on a single post - Support

Resolved Brian Grossman
3 years, 7 months ago

Rank Math free

I’m stumped. I have one post that will not save my keyword, snippet or social images. I can go into any other post and it saves them. I even created a new test post and it works. The only post that I can’t get to work is this one – https://huntthesouth.com/10-best-broadheads-for-traditional-archery/

Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)

Anas
3 years, 7 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Please check if you are using a Firewall, as it may prevent saving the changes.

If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta

Whitelisting the route should fix the issue.

You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall

If the issue persists, please add a focus keyword and share a screenshot of the error in the browser console after saving the page.
https://rankmath.com/kb/meta-data-not-saving/#num-2-1-how-to-check-javascript-errors-in-chrome

We look forward to helping you.

Brian Grossman
3 years, 7 months ago

Rank Math free

Anas,

I’m not using any firewall. And the odd part is it’s only happening to the one post. I can add a keyword to other posts and they save correctly. I can even create a new post and the rank math settings save correctly. And there is no error message to show you. I open the post, add a keyword, or add a social photo in Rank Math, hit “Update” and it appears to save. But when I go back to the post later, none of those settings are saved.

Brian

Sharmin Islam
3 years, 7 months ago

Rank Math agency

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
3 years, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Settings not saving on a single post’ is closed to new replies.