Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your paid Rank Math account?
Also, for us to log in and check your site, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You have created a ticket using your Free Rank Math account and you mentioned that you are using the PRO version of our plugin. Please share the receipt for your PRO subscription purchase as instructed by my colleague.
With that said, for us to login into your WordPress dashboard, we need your website admin URL. Please include it in the Sensitive Data section as well.
Looking forward to helping you on this one.
Hello,
Thank you for sharing your website URL for us to further check the issue.
I tried enabling and disabling some modules in Rank Math’s dashboard and it doesn’t seem to be having issues. Please refer to my video screencast in the Sensitive Data section.
Also, the Block editor is loading just fine as you can see in my screenshot in the Sensitive data section.
It seems that the user account you shared has limited access to Rank Math’s features, please extend the roles so we can further debug the issue in the Block editor.
Looking forward to helping you on this one.
Hello Jeremy
I asked my support Technician to take care of the problems in regard to the plugin rank math pro.
He advised me to reinstall it . Could you make sure to communicate with him so as to make sure all is good on your side?
Is name: Krishna, K*****@g********
Cybling Systems
Thanks
Alain Demiannay
Hello,
We are unable to replicate the issue, the Block editor is working fine on your website.
Can you please record a screencast of the issue and share it with us so we can check on our end?
You can use https://www.loom.com/ to share the screencast.
Also, please contact your web host and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
