Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that you are using the latest version of the Rank Math plugin:
https://rankmath.com/changelog/free
If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
I dont want to share all those data but could you take the hand on my PC with Teamviewer or an other program of your choice?
Thanks for reply
Hello,
Due to the way our team is set up and distributed around the world we don’t offer live support options at the moment.
Please follow our guide to confirm theme and plugin conflicts: https://rankmath.com/kb/check-plugin-conflicts/. If you do not find any conflicts, do you mind creating a staging site that is separate from your live site so we can investigate further. You can ask your host for assistance creating a staging site, or use the WP Staging plugin: https://wordpress.org/plugins/wp-staging/
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are not able to log in to your site:
However, there was an issue with the ALT text test in the previous version of our plugin. We have fixed it in the latest version. Please update the Free plugin to the latest version and the issue should be resolved after that: https://rankmath.com/changelog/
Let us know how that goes. Looking forward to helping you.
The temporary login doesn0t work with the two factor login. How do we continue?
My Rank Math PRO version is 3.0.25
Hello,
You may temporarily disable 2FA so we can access and debug the issue.
Also, all the login information you shared is no longer working. Kindly check from your end.
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please try to access my website it’s now activated
Eric
Hello,
I finally logged in to your website and found that the focus keyword was detected in your post:
However, you have used the same focus keyword in another post. We recommend using a focus keyword on only one post. If you believe the focus keyword should be used on both separate posts, you can ignore the warning.
Hope that helps. Please let us know if you have questions.
Hi Nigel,
Thank you for your reply. Yes I want to have the same keyword on those article because when a customer search for a specific wine, he look on the producer name or on the product name
Can you tell me on which post did you get the result? Could you also have a look on this specified product and his image and tell me what can I improve in order to get a better score (specifically on the image side because the image never goes above score 50)
Thank you Nigel
You can use more specific keywords as the primary keyword, then use the repeated keyword as a secondary keyword. For example, “expectatia 2021” could be a primary keyword that is not repeated on other posts/products. You can still ignore the recommendation to use unique keywords.
Here are links to some products that have “Christian Ducrous” as keyword:
https://vins-authentiques.ch/produit/christian-ducroux-expectatia-2021/
https://vins-authentiques.ch/produit/christian-ducroux-esquisse-2020/
https://vins-authentiques.ch/produit/christian-ducroux-cuvee-thibault-2020/
Hope that helps. Please let us know if you have questions.
Hi Nigel
I thank you really much for your help. My concern is more on the image side I never overpass a 50 score. Have a look @
https://vins-authentiques.ch/wp-content/uploads/2022/01/cuvee_thibault_christian_ducroux.jpg
How can I improve the score?
Thank you in advance for your help
Eric
Hello,
Please may you clarify which image score you are referring to as I’m not sure which you are referring to. You may include a screenshot showing the image score and the page you view it on. You can use a tool like imgbb.com for screenshots or a tool like loom.com for screencasts and share the generated links here.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
