set up error

#331788
  • Resolved aniel tomasino

    2 years, 11 months ago

    Rank Math free

    Hi, when I try to activate Rank Math on my website homesmartidea.com, I get this error below. I have to mention that I had a previous installment and activation of the plugin on this domain on another host. I didn’t transfer the hosting because it expired so I had to make a new WordPress installment on a new host for this domain. Now I wanted to reactivate the plugin on my new host but failed. What should I do?

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  • Reinelle

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    From the error message, it seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    For initial troubleshooting, please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    You can follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:
    https://i.rankmath.com/KStFug

    Please clear all the cache, including the server after following the above process and try installing again.

    I hope that helps.

    Thank you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘set up error’ is closed to new replies.