And for some reason I’m not sure but I’m not sure if my website plugin is associated to this profile that I just created on rank math. Is there a way to do that?
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused.
The account used to open this ticket is a Free account, but it appears that you are using the PRO version of Rank Math.
Can you please search for and forward a receipt from FastSpring.com or provide the email address used for the purchase? This will help us locate your account and verify your PRO subscription.
Meanwhile, this issue is likely related to using an outdated version of the Rank Math plugins.
The latest version of the Rank Math PRO plugin is version 3.0.87 and the Free plugin is 1.0.244 when you check the changelog. You can check the latest updates here: https://rankmath.com/changelog/
Do not hesitate to let us know if you need our assistance with anything else.
Purchased with the email d*****@f*************
Please advise. I would like this resolved.
Hello,
We were not able to find any Rank Math account under the d*****@f************* email address.
However, we already fixed this Elementor issue in the Rank Math PRO version 3.0.77.1, released on December 17, 2024: https://rankmath.com/changelog/
If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients, and see if that works for you: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients
You can also manually update the plugin by following this guideline: https://rankmath.com/kb/update-rank-math-manually/
Regarding your Rank Math PRO account, you can search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Let us know how it goes. Looking forward to helping you.
Thank you.
After I downloaded this updated zip file which is 1.0.244 it only updated to version 3.0.44.
Why Does it have to be this difficult to update a plugin? Why isn’t this update easily available on wordpress?
This still doesn’t answer my issues and my concerns. I See the screenshots that you sent me why is Rank Math impacting my blogs?
Hello,
We were able to find your Rank Math PRO account under this email address: [sensitive data section]
If you’re not able to update the plugin, you can edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can fix the issue for you.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
However, if you want us to merge your accounts, let us know which email address you wish to keep, and we’ll do the needful.
Looking forward to helping you.
Thank you.
What do you mean by this?
Please clarify your responses and questions. You are still making no logical sense in your support. Your screenshot is making no sense as well, the email address is blurred and you did not even clarify why you sent me this screenshot. Please have someone who can better clarify this 2-week-long ticket that you still cannot resolve.
However, if you want us to merge your accounts, let us know which email address you wish to keep, and we’ll do the needful.
Hello,
Sorry about that.
The Rank Math PRO is under the email address we mentioned in the Sensitive Data section of this ticket. Since you have multiple Rank Math accounts, we suggested a merge of accounts to avoid further confusion on your side. Let us know if you prefer that.
Back to your issue, please make sure to log in to your PRO account using the email address we shared in the Sensitive Data section of this ticket. You can then reconnect your account on your website and then you should be able to update the plugin.
If that doesn’t help, the issue might be due to how very outdated your PRO plugin is so what you should do is install the latest version manually by following this guide: https://rankmath.com/kb/update-rank-math-manually/
If the issue persists, please share your website’s WP admin login as we instructed above.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
