Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Oops, sorry for the inconvenience. Probably the security systems of the hosting have blocked your access.
I have consulted with the hosting and I need you to tell me a fixed IP from which you are going to access to give you access to the database, from which you could connect from your mysql connection with a mysql client.
Is this possible?
Thank you very much.
Hello,
Our team is distributed around the world and we use dynamic IPs, so even if you whitelist one particular IP now when we get back to the ticket our IP might already have changed.
So, whitelisting a particular IP won’t help much.
In this case, you can whitelist or open access to countries India, Portugal, and the Philippines to investigate this issue on your site.
Looking forward to helping you.
Thank you.
Good Morning !!
Finally I have followed the steps indicated by Jaideep Asrani and the problem has been solved! Removing all the rank_math_schema_ entries from the wp_postmeta table has been the solution.
Are there any more steps I need to do?
Thank you very much for the help.
Hello,
We are glad that you were able to resolve the issue.
No, you don’t need to do anything else related to the issue. Just make sure to check all your posts/pages and confirm that they have the default Schema applied to them.
Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Thank you so much for your support.
I’ll mark the topic as resolved.
Thanks again!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
