SEO Title and Description Not Updating in Rank Math

Hello,

We apologize for the issue you are facing with updating the SEO title and description in Rank Math. Since you’ve already deactivated all other plugins and the problem persists, here are a few additional steps you can take to troubleshoot this issue:

1. Check for JavaScript-Related Errors

JavaScript errors can prevent changes from being saved. You can check for these errors by using the Developer Tools Console in your browser. Here’s how to do it in Chrome:

• Open Chrome and navigate to your WordPress admin area.
• Click on More Tools → Developer Tools from the Chrome menu.
• Click on the Console tab.

If there are any errors listed, they may provide insight into what is causing the issue.

2. Firewall Blocked Access to the File

If you are using a firewall, it might be blocking access to Rank Math’s files. Ensure that the following endpoints are whitelisted:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

You can check your firewall settings or consult your firewall plugin documentation for instructions on whitelisting these files.

3. Create Page Rules in Cloudflare (if applicable)

If you are using Cloudflare, you may need to create page rules to disable security for Rank Math endpoints. Here’s how:

• Go to the Rules tab in Cloudflare and click Create Page Rule.
• Enter the paths mentioned above and set the action to Disable Security.

4. Check for Theme Conflicts

Sometimes, themes can also cause conflicts. Try switching to a default WordPress theme (like Twenty Twenty-One) temporarily to see if that resolves the issue.

If after trying these steps the issue still persists, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern, and we hope to help you resolve it soon!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

Thank you for contacting Rank Math support.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Yes, you can create a user with admin access so we can investigate this issue further.

Once done, please add these details to the sensitive data section

Login URL:
Username:
Password:

Looking forward to helping you.

Hello,

That is fine.

We understand and respect your decision.

We’d love the opportunity to help resolve the issue. If you ever reconsider, we can take a closer look at your website as this appears to be a website-specific issue.

If you decide to try Rank Math again in the future, feel free to reach out. We’re always here to help ensure it runs smoothly!

Thank you