Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It is likely that one of your Elementor addons or one your installed plugins is not playing nicely with Rank Math.
Could you please perform the steps outlined on this page and let us know how this goes:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Thanks, Michael. This did not resolve the issue. I entered troubleshooting mode and turned off all plugins. I had to add back Elementor, Astra Pro, and Rank Math so I could even see the source of the problem, but have a notice that plugin actions like activating/updating aren’t available in troubleshooting mode. Since my issue is that I’m unable to update I cannot see if adding plugins one at a time is fixing anything. I hope this makes sense!
Hi Barbara,
Thanks for getting back to us.
Could you please share a copy of your error log as Google drive attachment so that we can review the most recent errors?
If you are unsure of where to find this file, please share some temporary WP-admin and FTP access to your site via the sensitive data section so that we can dig deeper into this.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Barbara,
I am sorry but it seems you are not using the latest version of your theme or Elementor.
I have updated them both and the edits are being saved correctly. I made the changes to your “impact growth” page and it is saving correctly.
Please let us know if that solved the issue or if there is a specific page/post where you can’t make changes.
Thanks, Todd. That enabled me to edit and save the SEO in the page editor, but editing in Elementor is still frozen. The page editor works well enough for now though. Thank you!
HI Barbara,
Thanks for the follow up.
I am glad that this is now working. I can suggest that you reach out to the guys from Elementor so that they can help with the remaining problem.
Please let us know if we can offer any other help.
