SEO tab not clickable in Elementor editor on CartFlows steps

#1062677
  • Resolved Esteban Marambio

    2 months, 4 weeks ago

    Rank Math free

    Hello Rank Math team,

    I’m encountering an issue where the SEO tab inside the Elementor editor doesn’t work when editing CartFlows step pages. Clicking the tab doesn’t open your panel. On regular WordPress pages, everything works normally.

    My setup:

    Rank Math SEO (latest)

    Elementor Pro (latest)

    CartFlows v2.1.10

    I’ve checked CartFlows’ changelogs up to version 2.1.14 and didn’t see a specific fix related to this. I’m currently in the middle of a sales campaign so I can’t upgrade CartFlows right now. I’d like to ask if you’ve seen this behavior before or have a workaround.

    Appreciate your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with the SEO tab not being clickable in the Elementor editor for CartFlows step pages. This can indeed be frustrating, especially during a sales campaign.

    While we don’t have specific information regarding this issue in the context provided, it’s possible that there may be a conflict between the versions of Rank Math, Elementor, and CartFlows you are using. Here are a few steps you can try as a workaround:

    1. Clear Cache: If you have any caching plugins or server-side caching enabled, clear the cache to see if that resolves the issue.
    2. Check for Conflicts: Temporarily disable other plugins to check if there’s a conflict causing the SEO tab to be unresponsive.
    3. Browser Console: Open your browser’s developer console (usually F12) and check for any JavaScript errors when you click the SEO tab. This might give clues about what’s going wrong.
    4. Elementor Settings: Ensure that the Rank Math SEO controls are enabled for your templates by navigating to Rank Math SEO → Titles & Meta and checking the settings under the My Templates section.

    If these steps do not resolve the issue, we recommend replying to this ticket with your site URL so that a human agent from our support team can assist you further. They will be able to provide more tailored support based on your specific setup.

    Thank you for bringing this concern to our attention, and we hope to help you resolve it soon!

    Jeremy

    2 months, 3 weeks ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘SEO tab not clickable in Elementor editor on CartFlows steps’ is closed to new replies.