SEO settings disappearing

#220271
  • Resolved Luci Hindmarsh

    4 years, 5 months ago

    Rank Math free

    Hi, I posted on my site for the first time in a while yesterday. I went back into the post after I’d published it and all the RankMath SEO settings had disappeared. Reset and saved the post again, same thing happened.

    The only thing that has changed since I last posted is that we’ve moved the site from Siteground to WPEngine for hosting.

    I’ve checked previous posts and SEO settings haven’t been affected.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    4 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please refer to this tutorial guide for more details:
    https://rankmath.com/kb/meta-data-not-saving/

    Please let us know how that goes.

    Thank you.

    Luci Hindmarsh

    4 years, 5 months ago

    Rank Math free

    Thanks, I’ll take a look and find out.

    Prabhat

    4 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for the reply.

    Sure, please let us know how that goes.

    Looking forward to hearing back from you.

    Thank you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘SEO settings disappearing’ is closed to new replies.