SEO setting for Product page not active

#77945
  • Resolved TopBrain Education
    Rank Math free

    Hi RankMath,

    I am new to RankMath. I am not seeing the RankMath SEO setting at Any Product Pages. In Edit Product, the RankMath section is at the bottom. I do see the general, schema, and social buttons. But there are no information at all when I click them.

    It is working fine in edit category, but not product page. I am a bit confuse and wondering if I setup any thing wrong. Please help.

    My website: Topbrain.ca

    Thank you
    Best regards
    Yuan

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    You should contact them to check with them if there is anything in their code that is breaking our integration and with the insights they give you (if they don’t give you a solution), after that, come back to us and let us what they told you so maybe we can help you further.

    Looking forward to help you.

    Hi Alberto,

    Problem is resolved by updating their plug-in.

    Thank you for the support.

    Best regards
    Yuan

    Hello,

    We are glad the issue is now resolved.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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