Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tried to log in but the credentials didn’t work for me. Could you check them?
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’m sorry for the delay and for any inconvenience that might have been caused due to that.
Unfortunately, we cannot access your WordPress without the Username. Please also include that in the Sensitive Data section.
If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’m sorry but the username or password that you gave is still incorrect. I have tried to log in but the credentials didn’t work for me. Could you check again?
You can also use the plugin below for temporary access and attached the link in the Sensitive Data section:
https://wordpress.org/plugins/temporary-login-without-password/
Thank you and looking forward to helping you.
Hello,
Glad that it is fixed.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
