Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
If you imported the SEO data from another SEO plugin – it is normal to see N/A in the post list. The scoring script only runs when you open a post. Please open a post, make changes, see the correct score, save the post.
The score will then propagate to the Post List view as well.
P.S: Not to make any comparison but if you import to Yoast from another SEO plugin – the same thing happens.
Hope this helps you. Looking forward to helping you.
Thank you.
Hi Abdullah
It is a fresh installation. No import or anything.
I have been using Rankmath on my other websites and it has been fine there.
But this is the issue I have faced for the first time, not sure the reason and I noticed it just yesterday and I have edit and saved, but it hasn’t populated.
I can give credentials, if you would like to have a look. I have also scheduled few posts, but this seems a bit weird.
I look forward to your suggestions.
Thanks
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hi Abdullah
My post url : https://www.whitehatwebchimp.com/wordpress-best-choice/
I have added wpadmin login details as advised.
I don’t have ftp details at the moment.
Please let me know once checked.
Hello,
I logged in to your website and checked the settings.
The updateMeta route is throwing a 404 error.
Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/
Then clear the website and browser cache and check again.
Also, make sure the /wp-json/rankmath/v1/updateMeta route is whitelisted in Firewall:
https://rankmath.com/kb/meta-data-not-saving/
Let us know if the issue persists.
We are here to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Anas
I did edit .htaccess right from the website, not sure what error you received.
I have added sftp access to sensitive data for you.
Also, it doesn’t seem to have worked.
Please have a look and let me know how it goes for you.
Thanks
Hello,
The updateMeta route is now throwing a 403 error, which means that it is blocked by the Firewall or Server:
Please get in touch with your web host and ask them to whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can share this link with them:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Whitelisting the route should fix the issue.
Looking forward to helping you.
Hi Anas
Sorry buddy,
Could you please check again ?
They said they have updated things their end and they don’t see this error.
Please check and advise.
Thanks
Hello,
The route is still getting blocked by the Firewall or Server.
Here is a screenshot for your refernce:
Please contact your WebHost as they will be better in this position with the details that my colleague already mentioned.
Let us know how that goes.
Thank you.
Hey Buddy
I had a serious chat with my server guys i.e. wpengine.
As I have been using alongside for my emails, I have added this url to the page rule and have purged everything from cloudflare.
I have removed all cached and other bits.
So now, you have rest of the credentials as well.
Could you please have a fresh look and advise me accordingly?
Thanks
Hello,
I have logged in to your website and it seems that Cloudflare page rules were not properly added.
Would you please confirm that you have added the following code snippets to your Cloudflare page rules?
If not please add this to your Cloudflare page rules.
*whitehatwebchimp.com/wp-json/rankmath/v1/updateMeta*
*whitehatwebchimp.com/wp-json/rankmath/v1/updateSchemas*
*whitehatwebchimp.com/wp-json/rankmath/v1/updateRedirection*
*whitehatwebchimp.com/wp-json/rankmath/v1/getFeaturedImageId*
*whitehatwebchimp.com/wp-json/rankmath/v1/getHead*
Here is a guide that might help you:
https://rankmath.com/kb/meta-data-not-saving/#whitelist-rankmath-cloudflare
Looking forward to helping you.
Thank you.
Hi Abdullah
I only have 3 rules allowed on my plan, so I have added it to match everything relevant.
Please check the image attached. Sorry for all this mess.
I look forward to your suggestions.
Thanks
Hello,
Make sure you have added the first three rules stated above.
You can take a screenshot using an online tool https://imgbb.com or https://imgur.com and share the link with us.
Looking forward to helping you.
Thank you.
Hi Abdullah
I only have 3 rules allowed on my plan, so I have added it to match everything relevant.
Please check the image attached. Sorry for all this mess.
Sorry, didn’t attach the image.
I have added below 2 rules
*whitehatwebchimp.com/wp-json/rankmath/v1/get*
*whitehatwebchimp.com/wp-json/rankmath/v1/update*
I look forward to your suggestions.
Thanks
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
