Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
That is really weird, because in fact, it is. In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I keep getting the following error while trying to access your homepage:
You also seem to be using a version of Elementor that requires update. Please do update or allow us to update so we can look into it further.
Looking forward to helping you.
Hello Michael,
Thanks for the response.
Yes, my website has an error today, but my hosting provider are working hard to fix it. Please try again tomorrow…
I haven’t updated elementor because apparently the new version is breaking lots of sites…
Regards,
Chris
Hello,
I am still waiting for a response about how I can fix this SEO issue.
My website is fully functional again; please take a look.
Kind Regards,
Christopher Tutton
Hello Chris,
Thank you for the follow up.
The access provided seems to have expired. Could you please update so we can dig into this issue further.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We were able to reproduce the error and have logged it. The test fails when an apostrophe is used in the content.
Please allow us some time to test and release a fix.
It should be added to the plugin in the upcoming update.
You can keep an eye on the changelog and we will be mentioning this error when fixed.
We seek your patience and understanding in this matter.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
Hello,
When will you release the fix for the apostrophe issue?
Regards,
Chris
Hello,
We will do that very soon.
We do not have an ETA but it might be in a month or so.