Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
You mentioned that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Thats the eMail i got from you afther i purchase it. it was send at k*******@b*********. So i gues it should be that eMail. i did not got a FastSpring.com receipt or any receipt but i can see on my credit card thet the payment is reserved. Maby i have to wayt to see if they finaly book it or if i will get the money back because something went wrong on the Payment end?
_______________
Hi Kevin 🙏
I’m guessing it’s not every day that you sign up for a new SEO plugin, so I really wanted to thank you and personally welcome you to the Rank Math family. 😊
I wanted to let you know that your feedback is the most important thing to me.
This is my personal email. If you face any issue with the plugin or have any questions in general, just send me an email.
My team and I are always here for you, all willing to help.
With that said, I highly recommend going through the guide on how to set up Rank Math to ensure you have everything set up correctly.
Cheers,
Bhanu Ahluwalia
(Co-Founder, Rank Math SEO Plugin)
Hello,
The email you’ve shared was sent by our Co-Founder after you first signed up for Rank Math. It is not related to the PRO subscription.
We also checked the email you shared, but were unable to find any PRO subscription there.
In this case, please share the order number or the last four digits of your credit card number, which you used to purchase the subscription, so that we can check on our end.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
