SEO Preview Snippet Editor

#875259
  • Resolved Ann Wong

    11 months, 3 weeks ago

    Rank Math free

    Hi,

    The SEO “Preview Snippet Editor” offers options for different snippets for social platforms like Facebook and Twitter.

    Does this mean that when the article is shared on Twitter, the snippet created for Twitter will be displayed instead of the one created for “General”?

    I’ve tried sharing with Twitter, but the snippet displayed was the one created for “general” instead of the one I created for Twitter.

    Pls explain.

    Thanks

    Ann

Viewing 9 replies - 1 through 9 (of 9 total)
  • RankBot

    11 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with the SEO Preview Snippet Editor. When you create a snippet specifically for Twitter, it should ideally be displayed when the article is shared on Twitter. However, if the snippet created for the "General" tab is being displayed instead, it could be due to a few reasons:

    1. Settings Configuration: Ensure that you have properly configured the Twitter snippet settings. You can disable the option to use data from the Facebook tab if you want to customize the Twitter snippet separately.
      Disable using data from Facebook tab

    2. Twitter Card Type: Make sure you have selected the correct Twitter card type in the settings. Different card types may behave differently in terms of how they display snippets.
      All Twitter Card types supported in Rank Math

    3. Caching Issues: Sometimes, caching plugins or browser cache can cause old snippets to be displayed. Clearing your cache might help resolve this issue.

    If you’ve checked these settings and are still experiencing issues, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further.

    Thank you for raising this concern! We hope to resolve it for you soon.

    Ann Wong

    11 months, 3 weeks ago

    Rank Math free

    What you have suggested is all done, but the problem persisted. Still pulling from general snippet and not the Twitter one

    Ike

    11 months, 3 weeks ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    Kindly share the URL of the affected page/post with us.

    We look forward to helping you.

    Thanks.

    Ann Wong

    11 months, 3 weeks ago

    Rank Math free

    I think it could be the change from Twitter to X. In the SEO snippets, I selected both Twitter & X and both displayed the General snippets instead of the one created for Twitter.

    Did your end make the switch from Twitter to X? I think that is the issue.

    Ike

    11 months, 3 weeks ago

    Hello,

    We are unable to replicate the issue you described.

    Do you perhaps have a social sharing plugin on your site? If you do, that might be responsible for the conflict.

    Please share the URL of a page/post where this issue occurs so we can take a look.

    We look forward to hearing back from you.

    Thanks.

    Ann Wong

    11 months, 3 weeks ago

    Rank Math free

    Check this post:

    https://catsfanatic.com/behavior/cat-food-aggression-feeding-methods/

    The facebook snippet is correct but the Twitter or X snippet which I created by following the same as the facebook snippet turn out wrong. It followed the General snippet instead

    Great

    11 months, 3 weeks ago

    Hello,

    Please make sure that you have unchecked the ‘Use Data from the Facebook Tab’ checkbox. Also, verify that the title/description you added on the Twitter tab is different from the Facebook tab.

    If everything is correct and you’re still unable to get it to work, please share access to your website so we can investigate the issue for you.

    Thank you for your patience and cooperation.

    Ann Wong

    11 months, 3 weeks ago

    Rank Math free

    I’m actually selecting the option to have the facebook and Twitter (or X) snippet to be the same (which is different from the General snippet).

    The issue is, instead of following the same snippet as the facebook one, it follow the General snippet instead.

    Jaideep Asrani

    11 months, 3 weeks ago

    Hello,

    Our plugin is adding the correct details for Twitter meta tags. However, Twitter is ignoring them for the post you have shared. However, they are working fine for other posts:

    Please clear your site & server’s cache and see if that resolves the issue.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    10 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘SEO Preview Snippet Editor’ is closed to new replies.