SEO not saving

#533814
  • Resolved Corinne Widmayer

    2 years, 8 months ago

    Rank Math free

    Hi,

    I have installed RankMath, watched a tutorial, contacted my host to resolve any server issues, and I still cannot get RankMath to save SEO. It seems like a great program, but I’m about to ditch it.

    I downloaded Health Check, as suggested on help page. But some of the info is too technical. It says my PhP is not uptodate; however, if I click on Learn More, I am directed to a GoDaddy (my host) page that cautions against updating without a staging site. I don’t currently have a staging site and would rather not invest in that again.

    I haven’t explored Health Check beyond that. There are some inactive themes. Last year I rebuilt the site using Astra. The site previously had Divi and a WordPress Twenty theme.

    I’m not sure what other information you need. Obviously, there is some kind of code conflict or something, but that is beyond my knowledge base.

    Any help or suggestions would be appreciated.

    Corinne

Viewing 1 replies (of 1 total)
  • Sandeepan Kumar

    2 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you

    RankBot

    2 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘SEO not saving’ is closed to new replies.