Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please clear the affected site’s cache and check if the issue will still be reproduced?
It would also help if you could inspect the post/page using your browser’s JS console and let us know the kind of errors that are reported.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your help. I cleared the cache, but same problem.
You can see the full report of the console in the sensitive data box:
“IndexSizeError: Index or size is negative or greater than the allowed amount post-metabox.js:1”
But i don’t know what to do now.
Maik
Hello,
Thanks for the reply.
Can you confirm that this website is running the latest version of WordPress?
If so, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
yes, wordpress 5.4 is running. The Theme enfold is also the latest version.
Sometimes RankMath works by clicking on the keyword after a short time. But maybe the second sector with counting the length of the URL does not work either. You can look at the Page ‘Home’.
I have completed the WP Login in the sensitive Data!
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This reply was modified 4 years, 7 months ago by
Maik Uebel.
Hello,
Thank you for contacting Rank Math today.
It looks like this is stemming from a conflict with your theme. I have submitted this to our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hi,
I checked the health check on your website and it seems like everything’s working perfectly fine when Rank Math + your theme is enabled.
That means, one of your plugins is causing this. Please disable them all and enable them one by one until you find the problematic plugin.
Hope that helps and please do not hesitate to let us know if you need our Sorry for the issue you are facing.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
