Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
I don’t have any issues with the site, but still doesn’t appear.
Hello,
Have you checked the plugin conflict as mentioned in my previous reply?
It is working fine on our end:
Please perform the plugin/conflict check and if the issue persits, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update, and sorry for the delay.
I’ve already informed our dev team regarding this issue on your website and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup. Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug the issue by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve tried checking the FTP login credentials you have provided, and it seems that it is not working on my end. Please see the screenshot attached in the sensitive data section. Could you please check?
Thank you, and we really look forward to helping you.
Sorry. Can you check again, please?
Hello,
The FTP logins are working now.
Our dev. team will check this issue ASAP and get back to you with an answer.
We would really appreciate your patience in the meantime.
Hello,
The Elementor Editor is showing SEO Tab on your site now. Please check the screencast I added in the Sensitive Data Section. Did you manage to fix the issue?
Please let us know if you still need our help with anything.
Thank you.
No. I didn’t made a change. Wired. 🙂
Hello,
Thank you for the update.
I’ve checked your site, and it seems that you have the latest version of Rank Math which has fixed this issue.
Could you please confirm if this issue is already resolved and we can close now this ticket?
If you encounter any issues, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
Yes. You can close it. Thanks a lot!
