Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Anas,
thanks for your quick reply. We already tried the troubleshoot guide and found no plugin that causes the issue. It stated that the wordpress set up is the root problem, but we’re using latest versions and are not having any other problems. Do you have any idea how we could solve this? Thanks!
Hello,
Please make sure your setup meets our plugin requirements:
https://rankmath.com/kb/requirements/
Also, please contact your hosting and ask them to set the following values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
This should fix the issue.
Hope that helps. Thank you and please don’t hesitate to contact us if you need further assistance.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems the access you shared is limited and I cannot access the plugins section to troubleshoot from our end.
Would you please elevate the access and let us know so we can investigate this further?
Looking forward too helping you
Hi Michael,
we reviewed the settings – please try the same login again!
Thanks!
Katrin
Hi everyone!
did you deactivate all our plugins in the live version of our site?
The page is now completely broken and we are a company website so this is really causing us trouble. please refrain from deactivating our plugins without us knowing. we’re trying to fix the site now.
Hello,
Thank you for the update, and we apologize for the plugins that were deactivated on your website.
If your metadata like title, description, keywords are not saving, please check if you are using a Firewall as there are chances that it will prevent saving the data. You can check this link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
I hope that helps. Thank you, and looking forward to your update.
Hi,
we are unable to fix the issue and it took as a day to fix the broken site after the plugins were deactivated, which is unacceptable. unfortunately we now need to change our SEO plugin, as we cant wait any longer.
Hello,
Thank you for the update, and we sincerely apologize for this issue that has caused you.
We respect your decision about switching to another plugin. In case you might have changed your mind and use Rank Math again, know that we are always here to help.
Please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
