SEO Description for all entries displays lower score than when editing it.

#460341
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The correct score shows when you try saving the page (without changing anything), however, the incorrect score is displayed whenever I tried recalculating the scores in the Database tools.

    Allow me to check this with our development team. We should get back to you shortly with a solution or update.

    Looking forward to helping you.

    Thank you.

    Hello,

    We just got word from our developer. This seems to be an issue due to our Recalculate function wasn’t able to read the custom fields and their content.

    Our developers are already aware of this and we are going to improve this so the custom fields data also gets included in the analysis. However, we don’t have an ETA for when this update will be rolled out.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thank you for your assistance.

    Ian

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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