SEO Changes Not Being Saved Properly

#911209
  • Resolved farzana Bithi
    Rank Math free

    Dear Support Team,

    I hope this message finds you well. I am currently experiencing an issue with my website where, after making SEO updates and saving them, the changes do not persist. When I reload the page, it reverts to the previous state, and the SEO updates are not reflected.

    I have checked using the developer tools and there doesn’t seem to be any problem; there is no blocked issue either. However, nothing is being saved. Could this be a version issue or a conflict with WordPress? https://shieldnutra.com/

    Could you please assist me in resolving this issue? Any guidance or support would be greatly appreciated.

    Thank you for your assistance.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with your SEO changes not being saved properly. Thank you for raising this concern.

    Since you’ve already checked the developer tools and found no blocked issues, here are a few other common causes that might be affecting the saving of your SEO Title, Description, and Focus Keyword:

    1. Plugin Conflicts: There may be conflicts with other plugins that could prevent Rank Math from saving your changes. You can check for plugin conflicts by following our guide on plugin conflict.

    2. JavaScript-Related Errors: Even if you didn’t find any issues initially, it’s worth double-checking for JavaScript errors that might be affecting the editor. You can diagnose these errors using the JavaScript Console in your browser. Here’s how to open it in Chrome:

      • Navigate to More ToolsDeveloper Tools from the Chrome menu.
      • Click on the Console tab.
        Open Developer Tools
        Open console tab
    3. Firewall Blocked Access: If you are using a firewall, it might be blocking access to certain files that Rank Math needs to save your settings. Check if Rank Math is being blocked by your firewall and whitelist it if necessary. You can refer to our guide on unblocking Rank Math from your Firewall.

    4. Check REST Route: Ensure that the REST route used by Rank Math is not blocked. You can do this by visiting the following URL in your browser (replace example.com with your domain):
      `https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/
      If you see a response indicating access is denied, then your firewall is likely causing the issue.

    If you’ve gone through these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we look forward to helping you resolve this issue!

    farzana Bithi
    Rank Math free

    I already Checked it. but there is no problem, can you please login my website and check why I can’t use this. before it was good

    Hello,

    We’ve checked your site, and it seems that Rank Math routes are getting blocked by your web host (GoDaddy)

    godaddy

    In this case, please ask them to whitelist the routes in their firewall by following the steps in this link:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Looking forward to helping you.

    farzana Bithi
    Rank Math free

    How can I solve it?

    Hello,

    If you’re not sure, you can contact your hosting provider and they should be able to whitelist our API routes as mentioned in our guide here: https://rankmath.com/kb/meta-data-not-saving/#firewall

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘SEO Changes Not Being Saved Properly’ is closed to new replies.