Hello,
Thank you for contacting Rank Math and sorry for the issue you are facing.
Can you please share the exact error you are facing so that we can help you with that?
You can use Imgur to upload the respective images or Loom to share the screencast so that we can check the error in details.
Looking forward to helping you.
Thank you.
Hello,
Please see the screen record https://share.getcloudapp.com/nOuL1PnW
Thanks
Hello,
I do not see any reply yet
I have another support ticket open in relation to SEO Analyzer error, please see the screencast https://share.getcloudapp.com/nOuL1PnW are you able to help with this, please
Thanks
Hello,
We deeply apologize for the delay in response.
Please head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools > and click the Clear SEO Analysis and Remove Transients buttons to flush the SEO Analysis cache.
Once done, clear your website and any server-level caching on your site before doing the SEO analysis again.
If the issue persists then there is something on your server that is blocking the API. In this case, please get in touch with your host and ask them to whitelist the IP 193.138.6.5 and the user-agent RankMathApi/2.0.2; https://rankmath.com.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I followed the steps you provided but it did not work, I was checking the Status & Tools tab in the Rank Math plugin and I see under Beta Opt-in I see the below error
Fatal error: Uncaught TypeError: property_exists(): Argument #1 ($object_or_class) must be of type object|string, array given in
Please note: I have not provided the entire error here just the first line
Thanks
Hello,
The error log you’ve shared in the sensitive data section is not coming from our plugin. It looks like the error is coming from the Themify Updater and it is triggering a function of your plugin.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you.
Thank you.
Hello Rakibuzzaman,
Thanks a lot for your help, yes you are right I checked the stack trace on the email from WordPress and it shows Themify update plugin, I have notified Themify about this issue so hopefully it will be resolved soon, If you do not mind then I will keep this ticket as open for a few days until it is fully resolved, as I might need your help again.
Thanks
Hello Rakibuzzaman,
I have been in contact with Themify team to investigate this issue, please see the below note from them, it appears the issue is originating from Rank Math plugin.
This is an error in Rank Math SEO plugin. In seo-by-rank-math/includes/class-helper.php file the plugin in sending an “array” to the “auto_update_plugin” filter where it should be an object instead (reference: https://developer.wordpress.org/reference/hooks/auto_update_type/). This is causing the error.
Please forward this info the plugin’s developers and seek their advise, they can fix the issue.
Hi,
I have not heard back from you on this yet, please can you respond?
There is another issue after the recent rank math update I go a fatal error message please see the details in sensitive information.
Hello,
Thank you for getting back to us.
We can see that you have opened another ticket here. We’ll be closing this ticket and continuing the conversation over there. If you think the issues are separate, please do not hesitate to let us know.
Cheers!
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
