SEO Analysis stucked - Support

Resolved Zsolt Pásztor
4 years, 7 months ago

Rank Math free

Hello,
I have a little problem.
I I set the SEO settings with SEO pressel.
I then installed Rank Math and imported all the data. succeeded. I ran the SEO analysis. there were a couple of errors. I fixed these, but it all remained the same. No matter what I do, the mistakes remain. I deleted the cache and also deleted the SEO analyis datas.
what can I do?
zsolt

Viewing 3 replies - 1 through 3 (of 3 total)

Jeremy
4 years, 7 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

If you are seeing an API Error in your SEO Analysis page, it appears your web server is blocking access to our API.

Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.

If you are not sure, please ask your web hosting provider to do it for you.

Once done, you can run the SEO Analysis once again. If the issue persists, please share your URL with us so we can look into this from our end.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Zsolt Pásztor
4 years, 7 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
4 years, 7 months ago

Hello,

Thank you for the update, and apologies for the delay.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins only in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.

RankBot
4 years, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘SEO Analysis stucked’ is closed to new replies.