SEO Analysis screen is blank

#11625
  • Resolved Eventech Corp

    5 years, 3 months ago

    Rank Math free

    Hi, I had this issue 2 days ago, someone went in and fixed the issue. Now, two days later the same thing is happening again. Would someone be able to guide me as to why this is happening and how i can fix the issue or how you can permanently fix the issue.
    I have created a temp log in. For you to look at the issue and fix it.
    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This issue only happens on some environments and our developers are currently working to isolate the common factor on the affected sites.
    To fix this, I have logged in and deleted the “rankmath_seo_analysis_results” entry from your options table of your database.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Eventech Corp

    5 years, 3 months ago

    Rank Math free

    Hi, Thank you, However it is still not fully fixed. It is only showing 12 tests instead of the full amount it should show….
    thank you

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    The analysis seems to work as expected from my end, see screenshot below:
    Screen cap

    Please rerun the SEO analysis if the tests are not complete.

    Thank you.

    Mark Harpel

    5 years, 3 months ago

    Rank Math free

    I am having the same issue. It started yesterday after I installed one of the plugins that was recommended on the analysis page. I can’t remember the name of it at the moment, but it didn’t work as expected. I deleted that plugin and now when I view the analysis page, it is blank. Can you give me the steps on where to delete that table from the database? I looked in the phpMyAdmin area and couldn’t find it.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hi Mark,

    Thanks for getting in touch with us today and sorry for any inconvenience caused.

    After you login to your database via phpMyAdmin, please select and expand your options table. Please consider the database prefix when searching for this table, by default the db prefix is set to ‘wp_’
    The next step is to search for the option name “rankmath_seo_analysis_results” entry from this table and delete it.
    Please note that these tables will list about 25 row entries on each page and you will need to increase the number of rows and also scroll to the next page.
    IMG

    I hope this info helps. Thank you.

    Mark Harpel

    5 years, 3 months ago

    Rank Math free

    Thank you. It was hidden but I found it and was able to get it working again.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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