Hello,
Thank you for getting in touch.
Can you please make sure that the SEO Analysis module is active in WordPress Dashboard > Rank Math > Dashboard?
Do let us know please.
Hello I have the same problem
https://www.hep2o.com.au/wp-admin/admin.php?page=rank-math-seo-analysis
The problem occurred within hours of updating the plugin
I have been into the control panel and disabled the SEO Analysis mode and then re enabled it and this has not fixed the error
Please help
Hi Todd,
SEO Analysis status is active and appearing green,
But when i click SEO analysis it is giving an error
This page doesn’t seem to exist.
It looks like the link pointing here was faulty. Maybe try searching?
This happened on 27 May 2019 with one of my website http://www.pembarthihandicrafts.com
today i am facing the same issue with another web site http://www.indiacrafts.co.in
I have deactivated plugin W3 Total Cache in both of my site as it was giving some errors in product pages.
is there any change it would have done some thing?
If yes how to restore rankmath to its original position.
Please help me.
Hi there,
Thanks for the follow up.
We have just fixed some errors affecting the SEO analysis page in the recently released version 1.0.25, can you please confirm that you have update to this version?
If the issue persists, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Michael,
I have updated to 1.0.25 and the problem now return a Server 500 error
I would like to provide my login details but was unable to find the SENSITIVE DATA section when I selected the reply to my first post
Phil Brumby
Hi Phil,
Can you please try now?
We have edited some files on our server that should prevent this issue.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Todd the problem persists
It is still returning a Sever 500 error
https://www.hep2o.com.au/wp-admin/admin.php?page=rank-math-seo-analysis
I sent the private login details yesterday
Regards
Phil
Hello Phil,
Can you please leave temporary admin access so we can check further?
You can use the following plugin to add the details in the sensitive area:
https://wordpress.org/plugins/temporary-login-without-password/
Looking forward to helping you. Thank you.
Hi,
The problem still there
Another problem today i got is 404 errors
Please let me know is there a solution
or guide me how to import all data from rank math to any other plugin.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We do not see any login details in the sensitive area. Can you please confirm again?
Also, please update to the latest version (1.0.25.1) and let us know.
Looking forward to helping you. Thank you.
Hi Rashesh,
Thanks for getting in touch with us today.
We might need to take a closer look at the settings. Please open a new ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
i have created support ticket and share id password with you.. but still no progress on ticket.. even your website not showing status of ticket submitted.
please help
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
