Hello,
Thanks for getting in touch with us and sorry for the inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have written a beautiful review for you but now you guys are not answering me. And it’s heartbreaking for me.I don’t know What I do next please help me.
Hi there,
Thanks for the follow up and for writing the great review 🙂
I am sorry for the delay in getting back to you, please generate a new access token so that we can check the issue for you.
We are looking forward to helping you. Thank you.
I have updated the sensitive data as requested. Can you please check further?
Hello,
Thanks for getting back to us.
Please get in touch with the guys from Cloudflare so that they can help in bypassing the cache on the sitemap file. This should fix the fetching issue.
Please elevate the access to an administrator so that we can check the SEO analysis issue.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.