Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This issue could be as a result of some outdated plugin data on your database. You can fix this by deleting the “rankmath_seo_analysis_results” entry from the options table on your database.
If you are not comfortable editing your db, please share some access and I will be happy to help.
Looking forward to helping you. Thank you.
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What type of access are you needing? I can create a login and password for you to have access to my wordpress site.
Hello,
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I’m creating a temporary login as we speak, what role do you need? Once you let me know I will send you the link in the sensitive data area for the temporary login.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
HI Steven,
Thanks for the follow up.
Please create an administrator level access and share this on the sensitive data section.
We are looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
