SEO Analysis not working

#348662
  • Resolved Heidi Hurlock

    2 years, 11 months ago

    Rank Math free

    Rank Math SEO Analysis on my site bestseniorinformation.com is not working. I keep getting the following message when I run the SEO Analysis:

    API Error: HTTP 400 error.

    I have other sites that do not have this issue. Can you please advise?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    It appears your web server is blocking access to our API.

    Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.

    If you are not sure, please ask your web hosting provider to do it for you.

    Once done, run the SEO Analysis once again.

    You can refer to this tutorial guide for more details:
    https://rankmath.com/kb/api-http-400-error/

    Let us know how that goes.

    Thank you.

    Heidi Hurlock

    2 years, 11 months ago

    Rank Math free

    I have had these IPs whitelisted and the problem persists. What’s next? Thank you

    Anas

    2 years, 11 months ago

    Rank Math business

    Hello,

    Please get in touch with your web host and ensure that they are not blocking the IP.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Heidi Hurlock

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    2 years, 11 months ago

    Hello,

    I’ve checked your site, and we’re getting a 403 Forbidden error Access denied, and that is also the case upon checking using this tool: https://httpstatus.io/

    Please note that our SEO Analysis module only accepts the 200 status code:
    https://rankmath.com/kb/api-http-400-error/#num-2-check-website-status

    In this case, you may need to check this with your web host as they are in the best position to explain the details of this issue.

    I hope that helps.

    Thank you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘SEO Analysis not working’ is closed to new replies.