Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Do you have any errors? Do you see any message telling you what is happening?
Looking forward to helping you. Thank you.
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Hi Tinh,
The plugin is working fine with the latest WP version. Here’s a screencast:
https://i.rankmath.com/lTvEmR
​It is likely because of WordPress 5.5 which is right now breaking websites right, left and center:
​https://www.searchenginejournal.com/wordpress-5-5-issues/377851/
Assuming you are using the latest version of all the plugins, themes and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
WP 5.5 brought a new error (not actually an error) that is not covered much and is related to the new jQuery version in the core. That is breaking many old themes and plugins. You have to stick with the developer that updates their products regularly or check with them and ensure they are compatible with WP 5.5
If it is an issue with your theme, you can use this plugin until your theme provider releases an update: https://wordpress.org/plugins/enable-jquery-migrate-helper/#description
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I was getting a time out error yesterday.
Tried to run it this morning and got error: 404
Tried a few minutes later and it worked…seems ok now
Hello,
Those are great news. Let’s way a day or so and let us know if it continues solved.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
