Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please share the affected URL in the sensitive data section so we can investigate the issue further.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for sharing the URL.
Rank Math should add Schema data to your page. Upon checking the page source there seems to be some issue with settings. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I try to fix it by changing Person or Company on Local SEO from Person to Organization.
I change it when yesterday, Do I have to wait?
Before generating a temporary login URL for you.
Hello,
Thanks for getting back.
No, you don’t have to wait. The schema data is added to your page immediately. Since it’s not appearing in the page source, we need to take a closer look. Please provide the login details as mentioned in my last reply.
We really look forward to helping you.
OK, I want your email for creating temporary login.
Hello,
Thanks for your reply.
Please use the email s******@r*********** for creating the temporary login.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for sharing the link.
However, the user you have created for us doesn’t have admin access. We will need admin access to resolve the issue. Please provide the user admin level rights and confirm so we can proceed further.
We really look forward to your update.
Hello,
I change the role to admin access.
Hello,
Thanks for getting back.
I checked and figured out that there was no schema added to your homepage. I have applied Article schema to your page and ran the SEO analysis using our external SEO analyzer: https://rankmath.com/tools/seo-analyzer/ and it works fine:
Also tested it with Google’s Rich Results Test:
Please check on your end and confirm. Let us know if you need any further assistance.
Hello,
I checked from rankMath SEO analysis and Google’s Rich Results Test
Thank you for your support.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
