Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The temporary access token has expired, could you please generate a new access token?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello there,
Thanks for the follow up.
I have logged in to your site and cleared the SEO analysis data and your site cache.
Please let us know if the issue persists so that we can check this further.
Thank you.
Yeah, it’s working fine once again… But if I may ask, could you please Put me through on how I’m to handle that issue myself whenever such happen again…rather than stressing you guys over the same issue time and again?
What are the step I need to take to resolve such issue?
Please… Waiting to here from you as soon as possible.
Hi @Sambroskyle1
I am glad to hear that this is now working.
Here are the steps you should take when the issue pops up again:
1). Install the following plugin: https://wordpress.org/plugins/wp-phpmyadmin-extension/
2). Follow the on-screen instructions to access your database.
3). Expand to open the options table which may have a custom prefix defined by your site developer. In the example below the prefix is set to “rm_”. Here is how this table will look like:
4). Use the search option to search for “rank_math_seo_analysis_results” from your database and delete it. If the result is not present on the first page, click on the next page. You should set the number of rows to 500 for ease of finding this entry as shown below:
I hope this info helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.