SEO analysis gives me a 502 error

#13255
  • Resolved Vicky

    6 years ago

    Rank Math free

    I’ve tried all your suggestion fixes, by deleting the “rankmath_seo_analysis_results” from my database, to restart my PHP, to find out if there is a theme conflict, to tried fixing with my Kinsta hosting support, but the issue still here. Any other thoughts?

    • This topic was modified 6 years ago by Vicky.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    6 years ago

    Rank Math free

    Hello,

    Thanks for getting in touch and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Vicky

    6 years ago

    Rank Math free

    I’ve delete this account, and I’ll create new.

    Vicky

    6 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    6 years ago

    Rank Math free

    Hi Vicky,

    Thank you for the access.

    Could you please elevate the access to an administrator account so that we can check this issue for you?

    We are looking forward to helping you. Thank you.

    Vicky

    6 years ago

    Rank Math free

    I’m sorry Michael, but I can’t give access as administrator. If there is no other way, never mind, I’ll looking for other solution.

    Michael Davis

    6 years ago

    Rank Math free

    Hi Vicky,

    I am afraid that we cannot help without this level of access.

    Let us know if you need additional help from our end. Thank you.

    Rank Math

    6 years ago

    Hello Vicky,

    Can you please try the following troubleshooting after taking the complete backup?
    https://support.rankmath.com/ticket/seo-analyser-doesnt-work/#post-13312

    Please let us know if that helps. Thank you.

    RankBot

    6 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘SEO analysis gives me a 502 error’ is closed to new replies.