SEO Analysis, error occured.

#262463
  • Resolved Leo Bien Durana
    Rank Math free

    Hi, I have an issue with SEO Analysis on my site. It is not working and it’s just throwing “An error occured.”

    Any help with this one?

    P.S. I actually made it work – before I even bought a membership for your service. So the experience is kind of a letdown.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    If you’re getting an error using the SEO Analysis, please follow the steps in this link:
    https://rankmath.com/kb/api-http-400-error/

    I hope that helps.

    Thank you, and looking forward to helping you.

    I already checked this. It doesn’t work as a solution since my error is not about “API Error: HTTP 400”.

    Hello,

    Can you please confirm if you have contacted your hosting provider and whitelist the IP 134.90.148.114 and the user-agent RankMathAPI/2.0.0; https://rankmath.com?

    If you have already done that and the issue persists, we may need to check this one over your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi,

    I have not contacted the host provider yet about this – since prior to buying a subscription, the SEO Analysis was working just fine.

    Hello,

    It must be some temporary issue that resolves itself when you installed the PRO version of Rank Math.

    Let us know if you encountered this issue again and we will be glad to help you with that.

    In the meantime, please don’t hesitate to contact us anytime if you need our assistance with anything else.

    Thank you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘SEO Analysis, error occured.’ is closed to new replies.