Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com?
If you have already done that and the issue persists, please ensure that you are using the latest version of Rank Math plugin.
Let me know how it goes. We are looking forward to helping you.
am connected again with our hosting provider and deep study for this error. But everything is good. I think this is Rank Math Error.
Because my second blog is facing the same error in rank math. and I’m using the latest version of the Rank Math plugin.
Hello,
Sorry for the issue you’re facing.
I’ve tried checking your site using our external SEO Analyzer and I was able to see the result without an issue.
Please see the screencast that I included in the sensitive data section.
Could you kindly recheck and test your site again by clearing your site cache then please navigate to Rank Math > Status & Tools > Database tools and click on “Clear SEO Analysis” button then retest your site again?
I hope that helps, let us know if you need further help with anything else.
Thank you.
am already cleaning..“Clear SEO Analysis” but the error is not solve
Hello,
Thank you for keeping in touch with us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please check Sensitive Data. We provide some details.
Hello,
Thank you for that information, and sorry for the delay.
I’ve already replicated this issue on your site and passed this to our dev team for further investigation. We will get back to you shortly.
We really appreciate your patience on this matter.
Thank you.
How much longer will it take? To solve my problem
Hello,
I have logged in to your site to check the issue, and I could also fix it. The SEO Analysis option is working correctly on your site now.
The issue was that the request coming from your server to ours has been blocked by our firewall for some reason. I have whitelisted your server IP and now the issue is gone.
Hope that helps. If there’s anything else, please let us know. Thank you.
Yes,
Now SEO Analysis is properly working on my all sites.
Thanks, Rank Math Team!!
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
