hello,
Thanks for getting in touch with us and sorry for any inconvenience caused.
The email will be sent to the email address that was used when WordPress was installed on your site and this is likely your developers’s email address.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I want to view this email that “supposedly” was sent out. I have checked my email address that is set as the admin email address on my wordpress site. How do I view this email that I think didn’t get sent at all??
What a shame, I have only had this plugin for today, and at first impression, what an awesome plugin. 20 minutes later there is an error, supposedly an email sent that I can’t find. And now customer support wants me to just freely hand over my website to them?
Back to Yoast I go.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Carey,
Thanks for getting back to us and sorry for any frustration caused.
Please note that the troubleshooting email is a WordPress feature that sends a notification to the admin email whenever an error occurs on your WP site. Could you please check to confirm that your email address is set as the admin_email on your options table in your database?
In regards to the error, we have introduced a new feature to help in clearing SEO analysis data and you can do this without editing your database by heading over to Rank Math > Status and Tools > Tools > Clear seo analysis data
I have gone ahead and deleted the analysis data for you and the SEO analysis should now be working smoothly.
I hope this info helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
