Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi, I downloaded this WordPress plugin you said, now what should I do? I have no idea. Please give me some ideas. please help me as fast as possible.
Hello, May be you are confused with name. I am same person but unknownly I replied from another account. I downloaded this WordPress plugin you said, now what should I do? I have no idea. Please give me some ideas. please help me as fast as possible.
Hello,
On that plugin, you can generate a temporal login link for us so we can log in and check everything.
You will need to add a name (you can use Rank Math
) and an e-mail (you can use s******@r***********
).
After that, just share with us the generated login link in the Sensitive Data section.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.