SEO analyser saying error occurred

Hello,

We apologize for the issue you are facing with the SEO analyzer. It seems that even after flushing the SEO analysis data, the error persists.

Here are a few additional steps you can try:

1. Check for Plugin Conflicts: Sometimes, other plugins can interfere with Rank Math. You might want to temporarily disable other plugins to see if that resolves the issue.
2. Clear Your Site Cache: If you are using a caching plugin, clear your site cache and try running the analysis again.
3. Check Server Configuration: Ensure that your server settings meet the requirements for Rank Math to function properly.

If the problem continues, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

We want to look at the issue you are currently facing using Rank Math.

Please let us know the error shown in the analyser so we can be able to help further.

Possibly, you can share this information with a screenshot using https://imgur.com/upload or share a video using https://www.loom.com/ with us so that we can investigate the issue further.

We really look forward to helping you.

Hello,

We tried using our external SEO analyzer to check your site and it worked correctly:

This implies the error is not, particularly with the SEO Analyzer module.

You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the error log file.

Having an error log will help us determine what is causing the error on your website.

You can trigger again the error so the log will be updated.

Looking forward to helping you.

Thank you.

Hello,

Sure, let us know how this goes.

Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

Looking forward to helping you.

Thank you.

Hello,

Please confirm if you have already whitelisted the IP 46.30.211.100 and the user-agent RankMathApi/2.0.2; https://rankmath.com

If the issue persists, please ask your host for the IP address of your server so we can check if the blockage is coming from our end.

Looking forward to helping you.

Hello,

It seems your login details are no longer available in the sensitive data section.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

The login details you shared appear to be incorrect:

(See image in the sensitive data section)

If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

For security reasons please edit the first post on this ticket and share it in the designated Sensitive Data section.

We look forward to hearing back from you.

Thanks.

Hello,

The issue is stemming from one of your plugins or themes. When I temporarily deactivated all your plugins and activated a default WordPress theme, the SEO Analyzer was able to analyze your site without any issues. Here’s a screenshot:

Please troubleshoot your plugins and themes again to find the culprit. Activate them one by one, and test the SEO Analyzer each time. Once you find the plugin/theme causing the issue, please contact the developer and update us here.

Thank you for your patience and cooperation.