Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share your URL as well so that we can check this further?
Looking forward to helping you. Thank you.
Hi Stephane,
Your website appears to be under construction. The Analysis only works on life websites. Please make your website live and if you continue to face this issue, let us know.
At the time, do share your FTP logins too as we asked in the other ticket.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Dear Todd,
I’m sure my website isn’t under construction.
Could you please send me a screenshot of the page being displayed?
I’ve updated sensitive data with my FTP logins.
Thanks a lot
Hi Stephane,
Could you please add back the WP login details below the FTP details in the Sensitive Data field? I would like to check if the requests on your site are being blocked by our firewall (like for some other users), or if it’s a different issue there.
Thank you. Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Stephane,
Thanks for the details.
Can you please give it another shot?
It is working fine now:
We made some changes on our end to ensure issues like this don’t happen.
It’s working fine now.
Thank you so much.
Hello Stephane,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
