Self-hosted Analytics

#175273
  • Resolved Nico Forconi
    Rank Math free

    Hello, if I activate self-hosted analytics, Google counts me double visits.
    How can I correct the error?
    Thanks, nico.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    The Self-Hosted Analytics JS File Option will host the Google Analytics tracking file locally (automatically updating the script every 12 hours), which can help accelerate the speed of your website as an external request no longer needs to be made.

    You can enable the toggle to Exclude Logged-in users in Rank Math > General Settings > Analytics, which will prevent internal traffic from showing up in your analytics.
    Exclude Logged in

    I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Hi, I have already enabled the toggle to Exclude Logged-in users, but google double the views. if a user visits a page, google analytics counts 2 views instead of one. I’m talking about user views, not mine…

    Hello,

    Thank you for keeping in touch with us.

    This is actually a PRO feature, can you please re-create a ticket using your paid Rank Math account so we can prioritize your issue?

    After doing so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Self-hosted Analytics’ is closed to new replies.