Hello,
We apologize for the issue you are facing with the disconnection from your Google account and the drop in SEO scores for your product pages.
To address the disconnection issue, please follow these steps:
- Go to Rank Math SEO → Dashboard → Help in your WordPress admin area.
- Click on Disconnect Account to disconnect your current Google account.
- After disconnecting, click on Connect Now to reconnect your website with your Google account.
If you continue to see the disconnection message after following these steps, it may be necessary to refresh the authorization tokens. You can do this by deleting the Rank Math app from your Google Account permissions. Here’s how:
- Open your Google Account permissions from here.
- Find and remove access for Rank Math SEO.
- Then, reconnect your Google account through Rank Math again.
Regarding the drop in SEO scores, it could be related to the disconnection issue or other factors affecting your site. We recommend checking if your website is connected with the Rank Math account that has a PRO license. You can verify this by logging into your Rank Math account and navigating to the My Account area, then clicking on the Websites tab.
If the problem persists or if you would like us to investigate further, please reply to this ticket, and a human agent from our support team will assist you.
Thank you for raising this concern!
Sources:
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Hallo Rank Math-team,
Ik blijf de melding ontvangen: “Het lijkt erop dat uw site is losgekoppeld van uw Google-account. Klik hier om opnieuw verbinding te maken.” Ik heb de stappen gevolgd om opnieuw verbinding te maken, maar de melding blijft verschijnen en er verandert niets.
Bovendien merk ik dat de SEO-scores voor veel van mijn productpagina’s plotseling zijn gedaald, terwijl er geen grote veranderingen zijn doorgevoerd. Dit begon rond dezelfde tijd dat het verbindingsprobleem zich voordeed.
Kunt u onderzoeken wat er misgaat en hoe ik dit kan oplossen?
Alvast bedankt!
Met vriendelijke groet,
Loes
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
