Search Console Profile Missing

#70536
  • Resolved Nel

    4 years, 4 months ago

    Rank Math free

    Hi, the Search Console Profile is missing. It’s been verified and authorized, my email address (which is the only email address I use for my site) and website are both right in Google Search Console.

    Your help would be most appreciated.

    • This topic was modified 4 years, 4 months ago by Nel.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please add s******@r*********** to your site GSC as verified owner then edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Nel

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Could you also authorize the s******@r*********** account in the Google Search Console so we can test the connection on the site?

    Looking forward to help you.

    Nel

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have added s******@r*********** as a user to my site’s GSC as requested.

    Thanks,
    Nel

    Uzair

    4 years, 3 months ago

    Hello,

    Thanks for the details.

    With our account, it is working fine:

    Which means there is an issue with your Google account.

    Please:
    1. Create a new Google account and add it as an owner in your GSC property.

    2. Use this newly created account to authorize GSC in Rank Math.

    That will work without any issues.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Nel

    4 years, 3 months ago

    Rank Math free

    I connected a personal gmail to my Google Analytics account and everything seems to work fine now.

    Thank you for all your help,
    Nel

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    That sounds good, do you want we set this thread as solved then? We will be here to answer any other questions or issues you might have in the future.

    Looking forward to help you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Search Console Profile Missing’ is closed to new replies.