search console not working

#82181
  • Resolved Meester

    4 years, 3 months ago

    Rank Math free

    Hi, I am trying to setup the search console, but encounter the error:
    The data sets are empty in your cache. You can wait for the next cronjob (02/09/2020 00:00:00) or Update Manually.
    When I click the “Update Manually” button, it keeps showing “Fetching in Progress”.
    Below is the screen capture for your reference.

    https://tech.nikoyo.com/index.php/s/RGuxeoECE4UjsO1

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This could suggest that cron schedules are not running as expected on your site. Could you please install this plugin https://wordpress.org/plugins/wp-crontrol/ and use it to check if this is the case?
    You can also use it to stop and launch cron events including the one responsible for fetching the data from the search console.

    Looking forward to helping you. Thank you.

    Meester

    4 years, 3 months ago

    Rank Math free

    Hi, I already downloaded the WP-CRONTROL and try to run the tasks manually, but the problem still remains. Below is the screen capture for your reference.

    https://tech.nikoyo.com/index.php/s/tfZIBI5NHYnyIv0

    Would you please explain steps by steps how to fix it? Thank you.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘search console not working’ is closed to new replies.