Hi There,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I was able to log into the site but I’m not able to locate the issue on the page.
Kindly share with me the pages/steps that you are following to replicate the issue so that I may be able to test further.
Looking forward to helping you. Thank you.
this is the search console error page. There are 6 pages with errors. I can’t figure out what the problem is on the site.
https://i.paste.pics/3c2564b378c355572ce9e8bc446d28d9.png
Hi There,
Thanks for your patience and for getting back to me.
I had a look at your error and this error suggests that you are using noindex tag on these pages.
This tags tells the search engine not to index the page.
https://rankmath.com/kb/seo-analysis/
Kindly run our SEO analysis and let me know how it goes.
Hope to hear from you soon.
hi, i got it.
But if you see I am not using noindex in these 6 pages. How do I solve it?
Hello,
Thank you for contacting Rank Math today.
You will need to first check your global meta under Rank Math >> Global Meta to see if you have selected the “noindex” option. You can then check under each page on the Rank Math metabox and under the advanced tab for the same option.
Looking forward to helping you. Thank you.
it’s all set up well. You can check it yourself.
Hello,
Thank you for contacting Rank Math today.
Kindly re-update the access token so that I may login once more and have a closer look at the same.
Looking forward to helping you. Thank you.
Hello,
Thank you for the follow-up.
I had a look at your site and everything seems just fine. Kindly allow me to consult the development on this and then I’ll get back to you.
Looking forward to helping you. Thank you.
Hello,
Kindly click on the validate button.
As you can see from the screenshot – the error was last seen on 22 Sept. I do not see the noindex on those pages anymore. So, you just need to click the button that says validate fix.
It should vanish after that.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
hi, i don’t see the screenshot. Where is the validation button?
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am sorry for the missing screenshot, you can find this button when you login to your search console dashboard.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
