Hola, lamento mucho el inconveniente que estás enfrentando con el cobro no autorizado. Para proceder con la devolución, necesitamos que confirmes que deseas que procesemos el reembolso de tu compra.
Por favor, responde a este ticket y un agente humano del equipo de soporte de Rank Math se encargará de tu solicitud. Agradecemos tu comprensión y paciencia en este asunto.
Por favor! Proceder al reembolso de la compra si.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under a different email address. Here it is: f*******************@g********
Auto-login link: https://rankmath.com/my-account/?uid=2335021&altoken=48b49a08aaa27a138a109a58d6b11de6
If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Good morning. Sorry, I didn’t know I had several accounts in Rank Math and I have made the query from the account that is not the correct one. I’ve made a little mess 🙃. I will make the query from the correct account so that there are no problems. Thank you and sorry for the inconvenience. Bye
Hello,
We are glad we could address your concern.
Please feel free to create a new forum topic if you do have another question in the future.
It will be our pleasure to assist you again.
Thank you.
