Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Without removing the screencast added, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Done, Don’t know why this is happening but I have to keep deactivating the plugin to make edits to the landing page
NOTE:
(Don’t know what I am typing here because this font is too small to see for some reason)
Hello,
I checked your site but the page seems the same to me with Rank math active and deactivated. Could you please be clear on where the issue is exactly?
You can specify the exact points of difference by creating and editing some screenshots then upload them to https://imgbb.com and share the URL with us.
Looking forward to helping you. Thank you.
​​​​​​
I posted a Loom screen recording link in the Sensitive Data area Did you not watch it?
I have done all the routine troubleshooting in different browsers and in incognito. Don’t know how you could not see this.
The other issue is that the plugin does not retain it’s settings when having to do troubleshooting and I have to reset everything again.
Screenshots are not going to show you anything different than what the video does
Hello,
We have been able to replicate the issue on your website but we cannot do it on our test install.
Please keep the access open for a few more days until our dev. team checks this issue and release an update with a fix.
Hello,
To investigate this further, can you please create a staging site so we can debug freely?
Also, please add the FTP details in the sensitive data section.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
