Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The option seems to work fine from my end. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Still having same issue can you help?
Hello,
Yes we can and would love to help.
Please include your WP access details as shown on my previous reply so we can take a closer look into your issue.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Troy,
The access seems to require Authentication code to access. Could you please disable this feature temporarily so we can access and look into this.
Looking forward to helping you. Thank you.
Hello,
I have checked and after disabling the plugin “iThemes Security Pro”, everything is working fine. You should check if there is some setting (like something related to admin-ajax.php or some blocked request) on that plugin blocking Rank Math. You could also ask their support if you have questions about what setting could be causing it.
Looking forward to help you.
I have completly removed Ithemes plugin and reinstalled rankmath and it still does not work…what can we try
Hello Troy
Could you please update the access so we can investigate this issue further.
Looking forward to helping you.
I have another site with same issues I have removed the ithemes plugin and still cannot get rankmath to work please access here…
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This reply was modified 4 years, 3 months ago by
Alberto.
Hello,
In this new site you sent us, you had another issue. The plugin “Theme Support” was generating some issues (you can see them in the Dev Console). After disabling it, Rank Math was working without any issues. You should ask the dev of that plugin to check for potential issues in the javascript, since it was failing on every screen (not only in the post editor).
Looking forward to help you.
Yes it seems that you found the issue thank you.
Do you have best settings training video?
Hello,
We don’t have any video guide (yet) but you can use one from popular SEOs, for example, this one could help you a lot: https://www.youtube.com/watch?v=TzDxO9FCstY
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
