Scheme Error on Wocommerce Product Pages

#74171
  • Resolved The Shotokan Times

    4 years, 3 months ago

    Rank Math free

    Hi guys,

    I have huge difficulties with my Woocommerce product pages when Rank Math is active. The plugin creates a scheme error on the product pages. Here is an example: https://the-dojo.org/product/joo-female-karate-gi/

    I have not found the reason so far. Therefore, I deactivate Rank Math. After the deactivation everything works perfect again.

    Please help because I need the traffic in the shop.

    Best regards!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It seems you are using another plugin to Generate your Product schema currently. To avoid errors that may arise from conflicts, please deactivate the schema plugin or disable schema module in Rank math dashboard to have only one schema generating plugin on your site.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    The Shotokan Times

    4 years, 3 months ago

    Rank Math free

    Hi and thank you for your answer!

    I disabled the Schema module and also the Woocommerce module. However, it did not help! The scheme still has an error. What else do you suggest?

    Best!

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Since you disabled the Schema module from Rank Math and you still have the error, it is not caused by Rank Math. You should determine which plugin is causing the issue in your schema, so to do that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    The Shotokan Times

    4 years, 3 months ago

    Rank Math free

    Alberto,

    I already checked every plugin and it is Rank Math that creates the problem. Only when I deactivate Rank Math the problem on my product pages disappears. However, it is still there. Look here: https://the-dojo.org/product/joo-female-karate-gi/

    Btw, the product page shows this:

    “There has been a critical error on your website.”

    “Learn more about debugging in WordPress.”

    If you cannot fix this problem I have to change back to Yoast. My shop is a vital income source and the it is Rank Math that creates the problem. Same has happened in another shop by a friend.

    Best!

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Don’t worry, we are here to help you with that issue, we just needed to check if the issue could be due to another thing. But right now, we would need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    The Shotokan Times

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 3 months ago

    Hello,

    It looks like there is some issue with your website.

    We cannot run any tests on it to determine the issue:

    Please talk to your web host about a possible issue with your server/website.

    Once it works here: https://search.google.com/test/rich-results?id=t5hVfC7kWJMNsYDHujnfLg

    Please ping us so we can check.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Scheme Error on Wocommerce Product Pages’ is closed to new replies.